Every missed call is a customer calling the next number on Google
It's 11pm. Someone needs an emergency plumber. They search, find your number, call. You can't answer. They call the next one. That job is gone.
Missed Call Text-Back changes that. TapText auto-texts them in seconds. They reply. You see it when you're free.
The problem with emergency callouts
When someone calls for an emergency service — a burst pipe at midnight, a lockout at 2am, an injured pet after hours — they don't wait. They try three numbers and go with whoever answers or texts back first.
Call goes to voicemail
You're on a job, phone on silent, or dealing with another customer. The call rolls to voicemail. Nobody listens to voicemails anymore.
They move on
It's an emergency. They can't wait 30 minutes for a callback. They dial the second number on Google.
You lose the job
It was a $300 callout. You missed the call by 90 seconds. Now a competitor has it.
You can't add more phone lines. You can't answer faster. But you can text back instantly with Missed Call Text-Back.
How it works
Missed Call Text-Back in 30 seconds
Customer calls → You can't answer → TapText auto-texts them → They reply with details → You see it when you're ready
They call your number
It's 11pm. They call your emergency plumbing line. Rings out (you're on a job or offline).
We text them back
Within seconds, TapText auto-texts from your dedicated number. "Hi, we're here. What do you need?"
They reply with details
No voicemail required. They just text back: "Burst pipe, kitchen, water everywhere" or "Lockout, apartment key inside".
You see it when free
Message hits your phone + TapText dashboard. You reply from your truck, phone, or office. Job booked.
Why SMS wins
People don't leave voicemails. They text. SMS has a 98% open rate. They stay engaged instead of moving to the next number.
SMS gets 98% open rate
Text message shows up on their lock screen. They see it immediately. Voicemail sits ignored.
Instant, no voicemail required
No awkward recording. No "Hi, my name is..." They just tell you what they need, you reply.
Conversation, not monologue
SMS is back-and-forth. You ask clarifying questions. "What suburb?" "What's your budget?" They reply directly.
You stay ahead of competitors
They texted you, they're engaged with you now. The competitor who answers at the same time loses because you've already started the conversation.
The maths are simple
One captured lead per month pays for TapText many times over. After that, every job is profit.
Recommended plan for emergency services
The Build plan ($84/mo) is built for you. It includes Missed Call Text-Back, which is the whole game.
Build Plan
14-day free trial · Cancel anytime
Includes:
- ✓300 SMS/month (enough for ~100 conversations)
- ✓Missed Call Text-Back (the whole product for you)
- ✓Dedicated Australian number
- ✓Web dashboard + mobile SMS
- ✓Contact notes & tags
- ✓Scheduled messages
- ✓Custom auto-reply schedule
Real scenarios, real results
Emergency Plumber
Sarah calls at 10:30pm with a burst pipe. You're at home, can't talk. TapText auto-texts her. She replies with her address. You see it at 11:15pm, confirm you can come at 7am, and the job is booked.
$280 job captured because you replied within 45 minutes
Locksmith
Marcus is locked out of his apartment on a Sunday evening. Calls you, rings out. Gets an auto-text: "Hi Marcus, we're here. Where are you locked out?" He texts back his address. You see it, reply "Be there in 20 mins", and he stays with you.
$150 callout vs. going to the locksmith who answered faster
After-Hours Electrician
Power cut at a warehouse. Manager tries your number at 7:30pm. You're with another client, phone in your pocket. TapText auto-texts back. They reply "Main power cut, we need power restored ASAP." You finish the job you're on, text back "ETA 20 mins", and grab it.
$400+ job, kept engaged by auto-reply while you wrapped up
Built for you
Everything you need. Nothing you don't.
TapText does one thing well: get your customers' message to you fast when you're not there to answer.
Missed Call Text-Back
When you can't answer, we text them back automatically. They reply with details. Job saved.
Messages hit your phone
Real SMS, not web chat. Works offline, on the road, in the field. You don't need a laptop.
Australian number
Your dedicated TapText number is a real AU mobile. Customers trust it. No 1300 shortcode or overseas line.
Up in 5 minutes
Paste one line of code on your website. That's it. No setup call, no consultant, no waiting.
Custom auto-reply schedule
Set different auto-reply messages for different times. Nights, weekends, public holidays — the response changes.
Contact notes
Make notes on every customer. "Prefers morning callouts", "Apartment buzzer broken", "Previous job: $250 service". Next call is easier.
Questions emergency services ask
How does Missed Call Text-Back work exactly?
When a customer calls your TapText number and you can't answer (or don't pick up in time), TapText automatically sends them a text within seconds. The auto-reply introduces your business and asks what they need. They reply with details — "burst pipe in the bathroom", "locked out of apartment", "power cut". That message arrives in your inbox immediately, and you reply when you're free or ready to take the job.
What if I forward missed calls from my own number to the TapText number?
Perfect use case. You can set up call forwarding on your existing mobile (usually a dial code like *71) to route unanswered calls to your TapText number. Customer calls your normal number, it rings out, gets forwarded to TapText, which auto-texts them back. Your personal number stays hidden, and you capture leads you would otherwise miss.
Do they need to download an app?
No. They just text. It's native SMS from their phone. No app, no sign-up, no creating an account. They tap your "Text Us" button on your website and their SMS app opens pre-filled with your dedicated TapText number. They text what they need and send.
What if I'm actually on the phone with another customer when they call?
The auto-reply still fires and texts them back within seconds. They see the message, know you're there and will get back to them. Much better than a ring-out or voicemail that makes them think nobody's home.
How many messages does 300 SMS/month actually cover?
Roughly 100 conversations. Most jobs are 2–4 messages back and forth: customer describes the problem, you ask details, you confirm arrival time, they confirm. Some jobs are 1 message. High-value emergency callouts rarely need 10+ message exchanges. The Build plan ($84/mo) is designed to cover a small-to-medium emergency services business doing 20–40 jobs per month.
What if I hit my 300 SMS limit?
We'll give you a warning when you're approaching the limit. If you hit it, you can upgrade to Boost plan (500 SMS) for the rest of that billing period, then drop back to Build next month if you like. No surprise charges, no overage fees — you control it.
Can I use this alongside my existing phone system?
Yes. TapText is completely separate. Customers can call your normal line or text your TapText line. You manage both — messages hit your phone as normal SMS, so there's nothing new to learn or log into.
What happens on weekends or holidays?
You set the auto-reply. You can create a schedule where weekdays say "We'll get back to you within 2 hours", and weekends say "We're closed weekends but will respond Monday 8am". Customers still text, still get an auto-reply, and aren't surprised by a lack of response.
Stop losing emergency jobs
Capture every 24/7 lead
One line of code. Missed Call Text-Back. Dedicated AU number. From $84/mo inc GST.
14 days free · Only pay if you stay · Cancel anytime · No credit card required until day 15